FREQUENTLY ASKED QUESTIONS
Where are you located?
We are located in beautiful St Charles, Illinois—in the Fox River Valley.
Can I talk to someone on the phone?
Yes you can! Please request a call by filling out this form (Contact us) Let us know the best time to call.
Do you have a satisfaction promise?
Absolutely! With any handmade products there will be imperfections and we follow the industry standard—10-12% in flaws is acceptable. We are happy to report flaws are very uncommon. But if for some reason you're unhappy, we'll definitely work with you to figure out a solution.
Do you make custom products?
Yes we do! Check out our custom products page here for more information.
How many do I have to order?
We have a 100 piece minimum order on all our products.
How long will it take to have something made?
Each project will provide it's own unique timeline. You can guesstimate 3-4 weeks for enamel pins and 2-3 weeks for silicone wristbands.
How long does it take to ship my products?
All ready-to-ship products are shipped within 3 days.
Where are your products made?
We work with people across the globe—designers, artists and manufacturers. The design starts with us here in the U.S. and it then moves to our manufacturing partners in China.
Can I upgrade to faster shipping?
Yes you can! Currently there isn't an upgrade link on the shop, please email us at email@example.com to get set up.
What type of artwork do I need?
It depends on who you ask. A vector is our dream file. Most people don't even know what a vector file is. It's a detail you don't need to really need to worry about. We want the best file you can give us. Sometimes the best files we can get are a photo of a hand drawing on a napkin. We can work with whatever you have.
What's a vector?
A vector art file is a file that was created in a draw program such as Adobe Illustrator. Vector graphics can be resized without any change to the quality of the image. You can make a vector art file as large or as small as you need it to be without compromising the quality of the image.
What is the difference between soft enamel and hard enamel?
Soft or hard enamel is the age old question in the enamel pin world. Soft enamel pins have depth to them, you can see the layers of the design of the pin that was filled with each color. Hard enamel is flat and smooth to the touch. Soft or hard enamel is a personal preference. More detailed designs tend to be done in soft enamel to highlight the details, while hard enamel pins are used more often in the business world to put off a higher perceived value.
What if I don't have artwork but I have a good idea?
We can help you! We have a team of artists. With a fair art fee we can take your idea and make your dream product come true.
What is the most common enamel pin size?
We have found businesses prefer 1" size pins if they are being worn on suit jackets. The hat pin market prefers bigger pins, 1.5-2". We prefer 1.25" as we've found it gives us a nice size to add beautiful details to our pins and still looks nice while being worn.
What is the difference between a rubber back and locking back?
What is a lapel pin?
Sounds simple, but it's literally a pin that you would affix to the lapel of your jacket—it's the front part of your jacket that folds over on your chest.
What is the red flower lapel pin?
That's the poppy pin and it is a way to remember those who have died for their country. It is considered an emblem of remembrance and hope. Check them out here Shop poppy pins!
When to wear a lapel pin?
Anytime you want! Wearing an enamel pin is an perfect way to rock your self expression.
What's the difference between a lapel pin, enamel pin, hat pin and button?
Just depends who is talking about them. Lapel pins generally are worn on a suit lapel. Hat pins are often worn on hats. Both lapel pins and hat pins are enamel pins. Buttons are a beast of their own. Don't want to sound classist but buttons aren't as cool.
How to put on a lapel pin?
The standard way to wear a lapel pin is to pin it right about where the lapel buttonhole is or where it would be—the upper part of your left lapel.
Do you offer shipping insurance?
Yes we do! We have partnered with Route. You will have the option to purchase Route coverage when you check out.
What are enamel pins made of?
Enamel pins are typically made of metal and enamel, with the enamel being used to provide color and design. The metal can be made of copper, iron, or brass, while the enamel can be soft or hard.
How do I properly care for my enamel pins?
To properly care for your enamel pins, it is recommended to keep them in a dry and cool place, avoid exposing them to moisture or extreme temperatures, and handle them with care to avoid damaging the enamel or metal.
Can enamel pins be customized for my business or event?
Yes, enamel pins can be customized to feature a specific design, logo, or message for your business or event. Many manufacturers offer custom enamel pin production services.
How are enamel pins typically used?
Enamel pins are commonly used as a collectible item, fashion accessory, or to show support for a cause or organization. They can also be used for corporate branding and marketing.
Are enamel pins safe for children?
Enamel pins generally have a safety pin back, but should be kept out of the reach of young children as they may be a choking and poke hazard.
Do you support any charities?
Yes we do! Please check out our Cause We Love ❤️ page for our list of main charities we like to support.
Can I nominate a charity I love to receive donation funds?
Of course! We choose our charity partners four times a year. To nominate the cause you love please fill out the for here. We will contact you and your nominee if chosen.
How can I track my order?
You will receive a tracking number via email once your order has been shipped. You can use this tracking number to track your order on our website or the website of the shipping carrier.